Terms of Service
These Terms of Service ("Terms") govern your access to and use of Cassia (the "Service"), a cloud platform that gives AI agents a real, sandboxed computer to execute tasks on your behalf. The Service is operated by Cassia ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Cassia lets you run AI agents inside isolated cloud sandboxes and observe their execution in real time (terminal, screen, files). Usage of the Service is metered in credits, which can be purchased as one-time credit packs. New accounts receive a one-time grant of 100 free trial credits.
2. Accounts and eligibility
You must be at least 16 years old to use the Service. You sign in via a third-party identity provider (GitHub or Google). You are responsible for all activity under your account and for keeping your credentials secure.
3. Credits, pricing, and payment
The Service uses a prepaid credit system. 1 credit equals USD $0.01 of face value. Credits are deducted based on the compute cost of tasks you run, at the rates displayed in the product at the time of use. Credits are sold in one-time packs (e.g. 500 / 2,200 / 5,800 credits) at the prices shown at checkout.
- One-time purchase authorization. Each credit pack is a one-time, non-recurring purchase. By confirming a checkout you authorize a single charge of the displayed amount. We never charge you automatically or on a recurring basis.
- Payment processor. All payments are processed by our payment processor, Waffo Pancake, on a hosted checkout page. We never see or store your full card details.
- Credits validity. Purchased credits remain valid for 12 months from the date of purchase. Trial credits remain valid while your account is active. Expired credits are forfeited without compensation.
- Consumed credits are non-refundable. Credits that have been deducted for tasks already executed are final and cannot be refunded or reversed.
- Refunds. Unused purchased credits may be refunded within 7 days of the original purchase, upon request to the billing contact below. After 7 days, unused credits are not refundable except where required by law.
- Account termination. If your account is terminated (by you or by us for breach of these Terms), unused credits — including trial credits — are forfeited, except where a refund is required by applicable law.
- Duplicate or failed charges. If you believe you were charged twice or charged in error, contact the billing channel below with your order reference; verified duplicate charges will be refunded in full.
4. Acceptable use
You agree not to use the Service to:
- violate any applicable law or regulation;
- infringe intellectual-property or privacy rights of others;
- attack, probe, or disrupt networks, systems, or third parties;
- mine cryptocurrency, send spam, or run abusive workloads;
- attempt to escape or abuse the sandbox environment or underlying infrastructure.
We may suspend or terminate accounts that breach these rules. A per-session usage cap applies to protect against runaway tasks; sessions that reach the cap are stopped automatically.
5. Your content and data
You retain ownership of the files and instructions you submit. Task execution data lives inside an ephemeral sandbox and may be deleted when the sandbox is reclaimed; we do not guarantee persistence of sandbox state. See our Privacy Policy for how we handle personal data.
6. Disclaimers and limitation of liability
The Service is provided "as is" and "as available", without warranties of any kind. AI agents act autonomously inside sandboxes; you are responsible for reviewing their actions before relying on their output. To the maximum extent permitted by law, our aggregate liability arising from the Service is limited to the amount you paid us in the 12 months preceding the claim.
7. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced on this page at least 14 days before they take effect, with the "last updated" date revised. Continued use after the effective date constitutes acceptance.
8. Contact
Cassia operates a single maintained contact channel for all inquiries — general support, billing, refund and duplicate-charge requests, cancellation, legal and privacy matters, and security reports:
We aim to respond within 3 business days.